Refund & Cancellation Policy

The short version

Subscriptions can be canceled at any time directly inside your dashboard under Billing & Settings with zero friction. We offer a 14-day, 100% money-back guarantee on initial plan setups. If you are unsatisfied during your first 14 days, request a refund directly via your dashboard or by emailing sales@kitagency.co.

The sections below set out the same policy in full, including the conditions that apply once setup work has been delivered or platform credits have been consumed.

Subscription cancellations

You may cancel your subscription at any time directly from your account dashboard under Billing & Settings. Upon cancellation, your subscription will remain active until the end of your current paid billing period, and you will not be billed again.

There is no cancellation fee, no minimum term, and no requirement to contact us first. You do not lose access the moment you cancel — you keep the period you have already paid for.

14-day initial satisfaction guarantee

We offer a 14-day refund window on your first initial monthly subscription fee under the following conditions:

• Refund requests must be submitted within 14 calendar days of your initial sign-up date, by emailing sales@kitagency.co or submitting a request via your dashboard.
• The guarantee applies to the initial plan setup only — not to renewals or top-ups, which are covered below.

Custom work & used credits exclusions

Once custom domain migration is completed, or if more than 20% of your monthly AI or Mail credit allocation has been consumed, setup labor costs apply and refunds are issued on a pro-rata basis minus consumed platform resources.

In practice this means two things are deducted from an otherwise full refund: the delivered setup labor, and the third-party platform resources your account has already spent. Your credit consumption is visible at any time in your dashboard, so you can see exactly where you stand before requesting a refund.

Work commissioned outside your subscription scope — a full brand redesign, bespoke feature development, or anything invoiced separately — is quoted and billed as custom work and is non-refundable once delivered.

Recurring renewals & credit top-ups

Subsequent monthly subscription renewals and standalone à la carte credit top-ups (AI Credits or Mail Credits) are non-refundable once issued to your account balance.

Credits do not expire, so an unused top-up stays available on your account for as long as your subscription is active. If you are unsure whether you need a top-up, ask us before buying one — we would rather move you a tier than sell you packs every month.

How to request a refund

Either route works, and both reach the same queue:

• Open Billing & Settings in your dashboard at app.kitagency.co and submit a refund request.
• Email sales@kitagency.co from the address on your account.

We respond to refund requests within two business days. Approved refunds are issued by Paddle, our Merchant of Record, back to the original payment method. Your bank typically takes a further 5–10 days to post it.

What happens to your site after cancellation

You own your domain and your written content, and you can export your leads to CSV at any time before the period ends. We recommend doing that before your final day.

The platform itself — the multi-tenant engine, the CRM, the AI layer and the hosting — remains our property and stays on our infrastructure. Your site is taken offline at the end of the paid period, and we retain your account data for 30 days in case you return, after which it is deleted per our privacy policy.