Terms of Service

1. The agreement

These Terms of Service form a binding agreement between you (the “Client”) and Karki Innovative Technologies (“we”, “us”), the operator of kitagency.co and the application at app.kitagency.co.

By subscribing to a plan, accessing your dashboard, or allowing us to operate a website on your behalf, you accept these terms. If you are agreeing on behalf of a company, you confirm you have authority to bind it.

2. What the subscription includes

Your subscription is a Website-as-a-Service arrangement: access to the platform, plus the managed labor required to keep your site running. It covers:

• Hosting and operation of your website on our infrastructure
• Access to the platform modules included in your tier, as published on our pricing page
• Your monthly allocation of AI and Mail credits
• Configuration and ongoing maintenance of the modules in your plan
• Routine content edits within the scope agreed at onboarding

The following are outside the subscription and are quoted separately:

• Full brand or site redesigns beyond the agreed scope
• Bespoke feature development specific to your business
• Third-party licence fees, paid advertising spend, and domain registration costs
• Content production beyond your agreed monthly allowance

3. Accounts and access

Accounts are provisioned by us following a strategy call and payment. There is no self-service registration, and no account is created by submitting a form on kitagency.co.

You are responsible for keeping your credentials secure and for all activity under your account and any seats you invite. Your plan sets the number of admin seats; sharing a single login across more people than your tier permits is a breach of these terms.

Notify us immediately at sales@kitagency.co if you suspect unauthorised access.

4. Billing, taxes and renewals

Subscriptions are billed monthly in advance through Paddle, which acts as our Merchant of Record. Paddle is the seller of record for your purchase, issues your invoices, and calculates, collects and remits applicable VAT and sales taxes.

Your plan renews automatically each month until cancelled. Prices published on our pricing page are the prices we charge; where we agree a plan with you on a call, the private checkout link we send reflects that same published tier value.

We may change prices with at least 30 days’ notice to the email address on your account. Changes never apply to a period you have already paid for.

Cancellation and refunds are governed by our Refund & Cancellation Policy, which forms part of these terms.

5. Credits and fair use

Each tier includes a monthly allocation of AI credits (chatbot replies, copilot use, AI content generation) and Mail credits (one credit per delivered message). Monthly allocations reset at the start of each billing period and do not roll over. Separately purchased top-up packs do not expire while your subscription is active.

We apply rate limits to high-cost operations to protect platform stability. We may throttle or temporarily suspend automated usage that materially exceeds normal patterns for your tier, and will contact you before taking any lasting action.

6. Acceptable use

You agree not to use the platform to:

• Publish unlawful, infringing, defamatory or knowingly false material
• Send unsolicited bulk email, or mail any list you did not collect with consent
• Upload malware, or attempt to breach, probe or overload our infrastructure
• Attempt to access another tenant’s data, or circumvent tier feature gating
• Resell or sublicense platform access without a written agreement with us
• Train the AI assistant on material you have no right to use

We may suspend an account that presents an immediate legal, security or infrastructure risk, and will tell you why as soon as we reasonably can.

7. Your content and your data

You retain ownership of everything you supply: your copy, logos, images, uploaded documents, customer records and leads. You grant us the licence needed to host, process and display that material in order to run your site and its modules, including indexing uploaded documents so the AI assistant can answer from them.

You confirm you hold the rights to everything you upload, and that material you give the assistant to train on is yours to use.

Your data is handled per our Privacy Policy. You can export your leads to CSV at any time.

8. Platform ownership and what happens if you leave

This split is deliberate, and we would rather you know it up front:

• You own your domain name, your written content, your brand assets, and your customer and lead data.
• We own the platform: the multi-tenant engine, the CMS, the CRM, the AI integration layer, the analytics system, and every template, component and improvement built into them.

On cancellation you keep your domain and can export your content and leads. Your site is taken offline at the end of the paid period, and the platform itself does not transfer to you. If you need an ongoing hand-off arrangement, that is a separate written agreement — ask us before you cancel, not after.

9. Availability and support

We aim for high availability but do not guarantee uninterrupted service. Planned maintenance is scheduled outside peak hours where practical and announced in advance in your dashboard.

Support is provided by email at sales@kitagency.co during business days. Availability may also be affected by third parties we depend on — AI providers, email infrastructure, DNS and cloud hosting — and by anything you control, such as your own domain configuration.

10. Termination

You may cancel at any time from Billing & Settings in your dashboard. Your plan runs to the end of the period you have paid for.

We may terminate or suspend your account for material breach of these terms, for non-payment, or where continuing would expose us to legal risk. Except in cases of abuse or legal necessity, we will give you notice and a reasonable chance to put it right. Where we terminate without cause, we refund the unused portion of your current period.

We retain account data for 30 days after termination, then delete it.

11. Warranties and liability

The platform is provided “as is”. To the fullest extent permitted by law, we exclude implied warranties of merchantability, fitness for a particular purpose and non-infringement.

AI-generated output, including chatbot replies and copilot suggestions, may be inaccurate. You are responsible for reviewing material published on your site. We are not liable for business decisions taken on the basis of AI output or analytics reporting.

To the fullest extent permitted by law, our total aggregate liability arising out of or relating to these terms is limited to the fees you paid us in the three months preceding the event giving rise to the claim. We are not liable for indirect, incidental or consequential losses, including lost profits, lost revenue or lost data.

Nothing here limits liability that cannot lawfully be limited.

12. Changes to these terms

We may update these terms as the platform develops. Material changes are notified to the email on your account at least 30 days before they take effect. Continuing to use the service after that date means you accept the revised terms. The “last updated” date at the top of this page always reflects the current version.

13. Governing law

These terms are governed by the laws of the jurisdiction in which Karki Innovative Technologies is established, and the courts of that jurisdiction have exclusive jurisdiction over disputes arising from them, without prejudice to any mandatory consumer protections available to you locally.

Note for go-live: the governing jurisdiction must be stated explicitly here and this document reviewed by counsel before launch.

14. Contact

Questions about these terms: sales@kitagency.co. kitagency.co is operated by Karki Innovative Technologies.